Twelve things worth knowing about DiRich
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At DiRich, we believe every individual deserves to be treated with dignity, respect, patience and understanding.
Our support is designed around the person. We take time to understand each individual's abilities, interests, communication preferences, routines and personal goals.
We aim to help people develop confidence, maintain independence, enjoy meaningful activities and participate more fully in their local community.
Whether someone needs regular support or occasional assistance, we work with the individual, their family and appropriate professionals to agree a safe and suitable arrangement.
DiRich was founded through many years of practical experience supporting people in residential care, community settings and their own homes.
Our founder, Digna Subasco, has approximately 21 years of experience supporting people with learning disabilities, autism and additional needs.
Through this experience, Digna has seen how thoughtful, consistent and respectful support can make a meaningful difference to a person's confidence, wellbeing and quality of life.
Digna established DiRich to provide a personal and flexible approach that listens carefully, respects individual choice and supports people to participate in everyday life at their own pace.
Digna has approximately 21 years of experience supporting people with learning disabilities, autism and additional needs, together with experience supporting individuals over 65.
She believes good support begins with listening, patience, reliability and respect for each person's choices, abilities and goals.
DiRich provides non-regulated community support and does not provide nursing, medical or personal care services.
Our mission is to provide safe, respectful and dependable community support that helps individuals:
- build confidence and maintain independence
- make informed choices
- enjoy hobbies, interests and social activities
- access local services and community opportunities
- develop everyday living and communication skills
- feel included, valued and understood
Progress looks different for every person, so our support remains flexible, patient and guided by agreed goals.
- Dignity and Respect: respecting each person's identity, background, beliefs, communication style and choices.
- Person-Centred Support: planning around individual needs, abilities, interests and goals.
- Choice and Independence: encouraging an active role in everyday life.
- Safety and Responsibility: safeguarding, risk management and clear professional boundaries.
- Inclusion: supporting participation in ordinary community life.
- Reliability: providing consistent and well-organised support.
Children aged 8+: community-based support to build confidence, social skills and positive experiences outside the home.
Young adults: support to develop independence, confidence and practical skills while accessing community opportunities.
Adults: support for people with learning disabilities, autism and additional needs to participate in meaningful activities.
Individuals over 65: companionship, social contact, conversation and accompanied outings.
- companionship and social interaction
- community activities, shopping and local outings
- support to attend appointments
- leisure, exercise and wellbeing activities
- travel training and community access
- support with hobbies and personal interests
- help maintaining routines and everyday independence
- support attending educational, volunteering or social opportunities
Every arrangement is discussed and agreed before support begins.
- Initial Enquiry: contact DiRich to discuss the requested support.
- Consultation: understand needs, preferences, communication style and desired outcomes.
- Suitability and Risk Assessment: confirm whether support can be provided safely and appropriately.
- Agreed Support Plan: record activities, responsibilities, boundaries, schedule and costs.
- Support Begins: begin only when the necessary checks, documents and safety measures are complete.
- Review: review the arrangement regularly and make reasonable agreed changes.
The safety and wellbeing of every individual are central to our work. Before support begins, all required insurance, training, checks, risk controls and supporting documents must be active and appropriate.
- safer recruitment and appropriate background checks
- safeguarding awareness and reporting procedures
- individual risk assessments and emergency contact arrangements
- clear professional boundaries
- confidentiality, data protection and incident reporting
DiRich provides non-regulated community support. We do not provide:
- personal care or nursing care
- medical treatment or medication administration
- clinical advice or regulated healthcare services
- accommodation or residential care
- emergency or crisis services
Where a person needs regulated, clinical or specialist care outside our scope, we explain this clearly and recommend contacting an appropriately registered provider.
DiRich is based in Burton upon Trent and provides support within Burton upon Trent and selected surrounding areas.
The suitability of each location depends on travel distance, staff availability, the type of support requested and the individual's assessed needs.
Our registered office in London is used for company registration and official correspondence only. DiRich is not a London-based support service.
- approximately 21 years of hands-on support experience
- a small and personal service
- consistent communication and person-centred planning
- respect for individual routines and preferences
- practical community-based support
- clear service boundaries
- a strong commitment to dignity, safeguarding and independence
We aim to communicate honestly, answer questions clearly and never promise support we cannot safely or appropriately provide.