Cookie Policy

This Cookie Policy explains how DiRich Specialist Community Support Ltd uses cookies and similar technologies when you visit dirichsupport.com.

It should be read together with our Privacy Policy, which explains how we collect, use, protect and retain personal information.

DiRich Specialist Community Support Ltd is committed to using cookies responsibly, transparently and in accordance with applicable UK privacy and electronic communications law.

Cookies are small text files that websites place on your computer, mobile telephone, tablet or other device.

Cookies can help a website to:

• Operate securely and correctly
• Remember choices or preferences
• Improve accessibility and functionality
• Understand how visitors use the website
• Identify and resolve technical problems
• Protect forms and website services from misuse

Some cookies are deleted when you close your browser — known as session cookies. Others remain on your device for a set period or until you delete them — known as persistent cookies.

Similar technologies may include local storage, scripts, tags, pixels, embedded content and other technologies that store information on, or access information from, your device.

Strictly necessary cookies

Required for the website to operate securely and provide functions requested by the visitor. They may be used to:

• Maintain website security
• Prevent fraud, spam or misuse
• Support contact‑form functionality
• Remember cookie and privacy choices
• Balance website traffic
• Identify and correct technical faults
• Provide accessibility or essential navigation functions

Strictly necessary cookies cannot normally be switched off through our cookie controls because the website may not function properly without them.

Functional and appearance cookies

These may help the website remember choices and improve how it appears or functions on a visitor's device, such as:

• Accessibility preferences
• Display or layout preferences
• Language choices
• Device or screen settings
• Other website preferences selected by the visitor

Where applicable, visitors will be given clear information and a simple way to object to these cookies or disable them.

Analytics and statistical cookies

These help us understand how visitors use our website so that we can improve its content, performance and accessibility, such as:

• The number of people visiting the website
• The pages visited and time spent on them
• General device and browser information
• How visitors reached the website
• Website loading speeds and technical errors
• General visitor journeys through the website

Where we rely on the statistical‑purpose exception permitted under UK law, information is used only to create aggregate statistics for improving the website, and visitors are given a clear, simple, free way to object. Where analytics technology falls outside an applicable legal exception, it remains disabled unless the visitor gives consent.

Advertising and targeting cookies

DiRich does not need advertising or behavioural‑profiling cookies to provide its community support services. Should such technologies be introduced in future, they will not be activated unless the visitor has been clearly informed and has provided valid consent where required.

First‑party cookies are placed directly by the DiRich website. Third‑party cookies or similar technologies may be placed by external organisations whose services or content are used on our website, including providers of:

• Website hosting and security
• Contact forms and spam prevention
• Website analytics
• Maps or location services
• Embedded videos
• Social‑media links or content
• Fonts or other website resources

Third‑party providers may process information according to their own privacy and cookie policies. We aim to configure third‑party services in the most privacy‑friendly way reasonably available. Where consent is legally required, the relevant service or content remains blocked until the visitor provides consent.

Our website may contain links to external websites or social‑media services. Clicking an external link takes you away from the DiRich website, and the external organisation may then place its own cookies or collect information according to its own privacy practices.

Where our website includes embedded content, such as a map or video, that content may be prevented from loading until you make the appropriate cookie choice.

DiRich is not responsible for the cookie practices of independent external websites. Visitors should review the relevant organisation's privacy and cookie information before providing personal information or changing their settings.

When required, our website will display a cookie banner or Cookie Settings control. Visitors should be able to:

• Accept optional cookies
• Reject optional cookies
• Select individual cookie categories
• Continue using essential website functions without accepting optional cookies
• Change or withdraw their choices later

Not selecting an option, continuing to browse or closing the cookie banner will not be treated as consent where an active choice is legally required.

Strictly necessary cookies may operate without consent where they are essential for providing a service requested by the visitor or for protecting the website.

You can change your cookie preferences at any time by selecting the Cookie Settings or Manage Cookie Preferences link displayed on our website. Withdrawing consent should be as easy as providing it.

After consent is withdrawn:

• Relevant optional cookies will no longer be activated
• Associated processing based on that consent will stop
• Cookies already stored on your device may need to be deleted through your browser settings

Disabling some cookies may affect how certain optional website functions operate.

Most internet browsers allow you to:

• View stored cookies
• Delete individual or all cookies
• Block cookies from particular websites
• Block third‑party cookies
• Prevent cookies from being stored
• Receive a warning before a cookie is stored

Browser controls vary between providers and devices — please refer to your browser's help or privacy settings for instructions.

Cookies may remain on your device for different periods depending on their purpose.

• Session cookies are normally removed when you close your browser.
• Persistent cookies remain until their expiry date or until you delete them.
• Cookie‑preference records may be retained for a reasonable period so that we can remember whether you accepted or rejected particular categories.

We will not retain cookie information for longer than reasonably necessary for the purpose for which it was collected. The duration of individual cookies should be shown within the website's Cookie Settings panel or cookie declaration where available.

Some cookies and similar technologies may involve the processing of personal information, such as:

• Internet Protocol addresses
• Device identifiers
• Browser information
• Website interaction information
• General location information derived from an IP address
• Cookie or consent identifiers

Where cookie information constitutes personal information, it will be handled in accordance with our Privacy Policy, the UK General Data Protection Regulation and the Data Protection Act 2018.

Our website provides information about services that may be relevant to children aged 8 and over, families, parents, carers and professionals.

We aim to avoid unnecessary tracking and profiling, particularly where children or young people may access the website. We do not intentionally use cookie information to create advertising profiles of children or young people.

Parents, carers and responsible adults may help a child or young person understand and manage cookie choices where appropriate.

The cookies and technologies used by our website may change when we:

• Update the website
• Introduce or remove website features
• Change hosting, security or form providers
• Add embedded content
• Change analytics services
• Update our legal or regulatory obligations

We will review our cookie use periodically and update this policy when necessary. Where a new technology requires consent for a purpose not previously explained, we will request a new cookie choice before activating it.

For questions about this Cookie Policy, our use of cookies or your privacy choices, please get in touch.

We may update this Cookie Policy to reflect changes to our website, technologies, services, legal requirements or working practices.

The latest version will always be published on this page with the revised update date.

Last updated: 1 August 2026