At DiRich Specialist Community Support Ltd, we are committed to providing high-quality, person-centred support. We welcome feedback and take all complaints seriously.
How to Make a Complaint
Complaints can be made by:
- Telephone: 020 3985 2727
- Email: info@dirichsupport.
What Happens Next?
- We will acknowledge your complaint within 5 working days.
- We will investigate the complaint fairly and confidentially.
- We aim to provide a written response within 20 working days.
- Where appropriate, we will take action to improve our services.
Our Commitment
We will ensure that anyone making a complaint is treated with dignity, respect and fairness. Making a complaint will not affect the support provided.
We value feedback as an opportunity to learn, improve and enhance the quality of our services.
Contact Details
DiRich Specialist Community Support Ltd
Registered in England and Wales. Company No. 17196962
Office Hours:
Monday – Friday: 9:00 AM – 3:00 PM
For referrals and general enquiries, please email us at info@dirichsupport.com.
We will review your enquiry and aim to respond within our office hours as promptly as possible.