Introduction
Welcome to DiRich Specialist Community Support Ltd. By using our website or engaging our services, you agree to these Terms and Conditions.
Our Services
DiRich Specialist Community Support Ltd provides person-centred community support services for children, young people and adults with learning disabilities (LD), autism spectrum disorder (ASD), and emotional wellbeing needs.
Our services may include:
- Community outreach support
- Independent living support
- Life skills development
- Community access support
- Emotional wellbeing support
- Appointment and social activity support
All services are subject to individual assessment and agreement.
Service Availability
Services are provided subject to staff availability, risk assessment and suitability of support requirements.
We reserve the right to decline or withdraw services where safety, safeguarding or operational concerns arise.
Client Responsibilities
Clients, families, and representatives agree to:
- Provide accurate information regarding support needs.
- Inform us of any significant changes in circumstances.
- Treat staff with dignity and respect.
- Maintain a safe environment for staff and service users.
Fees and Payments
Fees for services will be agreed in writing before support begins.
Invoices must be paid within the agreed payment period.
Late payments may result in suspension of services.
Cancellation Policy
We request a minimum of 48 hours’ notice for cancellation of planned support sessions.
Cancellations made with less than 48 hours’ notice may be subject to the full agreed service charge.
DiRich Specialist Community Support Ltd will consider exceptional circumstances, including emergencies, serious illness, or unforeseen events, on a case-by-case basis.
Where DiRich Specialist Community Support Ltd needs to cancel a session, reasonable notice will be provided and alternative arrangements will be discussed where possible.
Safeguarding
DiRich Specialist Community Support Ltd is committed to safeguarding children, young people, and adults at risk.
Any safeguarding concerns will be managed in accordance with UK safeguarding legislation and local authority procedures.
Confidentiality
We respect the privacy of all individuals and handle personal information in accordance with our Privacy Policy and UK GDPR requirements.
Limitation of Liability
While we aim to provide safe and professional support at all times, DiRich Specialist Community Support Ltd shall not be liable for indirect or unforeseen losses arising from the use of our services or website.
Nothing in these Terms excludes liability where it cannot legally be excluded.
Website Use
The content of this website is provided for general information purposes only.
We reserve the right to update, amend, or remove website content without prior notice.
Intellectual Property
All original website content, including text, branding, logos, and service descriptions, is the property of DiRich Specialist Community Support Ltd unless otherwise stated.
Some images used on this website may be provided through licensed stock image services or website design tools and remain subject to their respective licensing terms.
No content from this website may be copied, reproduced, or distributed without prior written permission.
Governing Law
These Terms and Conditions shall be governed by the laws of England and Wales.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales.
Changes to These Terms
DiRich Specialist Community Support Ltd reserves the right to update these Terms and Conditions at any time.
Updated versions will be published on this website and become effective from the date of publication.
Contact Us
DiRich Specialist Community Support Ltd
Email: info@dirichsupport.com
Telephone: 020 3985 2727
Last Updated: 10 June 2026