Accessibility Statement
We want everyone, including disabled people and people with additional communication or accessibility needs, to be able to find and understand information about our community support services.
Making our information easier to access
DiRich Specialist Community Support Ltd is committed to making our website and information as accessible and easy to use as reasonably possible.
We recognise that people may have different communication and accessibility needs, including people with learning disabilities, autism, visual or hearing impairments, physical disabilities, cognitive or neurological differences and other additional support needs.
We are working towards making dirichsupport.com conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. We will continue to review and improve the accessibility of the website as it develops.
Perceivable
Information should be presented in ways people can perceive and understand.
Operable
Navigation and controls should work with different ways of using the web.
Understandable
Content and navigation should be clear, consistent and predictable.
Robust
Content should work reliably across browsers, devices and assistive technologies.
How we aim to make the website easier to use
We aim to provide clear, straightforward information without making people depend on complicated interactions to read important content.
Clear navigation
We aim to organise pages and links so people can find important information without unnecessary steps.
Clear structure
We use headings and consistent page structures to make content easier to scan and understand.
Different devices
We aim for the website to remain usable on computers, tablets and mobile phones.
Keyboard access
We aim for important navigation and controls to be usable without requiring a mouse.
Assistive technology
We aim to support common assistive technologies where the website and third-party tools allow this.
Zoom and resize
We aim for important content to remain readable when users zoom their browser or increase text size.
Plain English
We aim to explain our services in clear British English and avoid unnecessary jargon.
Images
We aim to provide meaningful alternative text for important images where appropriate.
Colour and focus
We aim to use readable colour contrast and make links, buttons and keyboard focus clear.
Accessing our information
We understand that accessing information online may not be suitable for everyone. If you have difficulty accessing any part of our website or understanding information about our services, please contact us by email or call 01283 351888.
Where reasonably possible, we can discuss alternative ways of providing information or communicating with you according to your individual needs.
Accessibility is an ongoing process
We are continuing to review the DiRich website. We have not stated that the whole website is fully WCAG 2.2 Level AA compliant.
Some pages, documents, embedded content or third-party features may not yet meet every WCAG 2.2 Level AA criterion. Different browsers, devices and assistive technologies may also interact with the website differently.
If an accessibility issue prevents you from obtaining information about our services, please contact us. Where reasonably possible, we will try to provide the information in another accessible way and use your feedback to improve the website.
Tell us what happened
You do not need technical knowledge to report an accessibility problem. Tell us as much as you comfortably can.
Page or information
Tell us which page, form, document or piece of information you were trying to access.
What went wrong
Describe the difficulty you experienced in your own words.
Device or software
If relevant, tell us what device, browser or assistive technology you were using.
How to contact you
Tell us how you would prefer us to contact you about the issue.
We will consider the issue and, where reasonably possible, work to provide the information in an accessible way. We will aim to acknowledge accessibility enquiries as soon as reasonably practicable.
Tell us about communication or accessibility needs
DiRich Specialist Community Support Ltd is committed to treating people fairly and considering reasonable adjustments for disabled people who may otherwise experience barriers when accessing our information or services.
Reasonable adjustments depend on individual circumstances and what is reasonable and appropriate.
If you, or the person you support, has particular communication, accessibility or additional needs, please tell us when making an enquiry or referral so these can be discussed.
What we continue to review
When we add or update pages, forms, images or documents, we aim to consider accessibility as part of that work.
Contact us about accessibility
Contact us if you cannot access information on this website, need information in another format, have difficulty with an online enquiry, or have suggestions about improving accessibility.
We will aim to acknowledge accessibility enquiries as soon as reasonably practicable.
Complaints
If you are unhappy with how we have responded to an accessibility concern, you can use our Complaints Procedure.
Feedback helps us identify barriers and improve.
Legal considerations and review
DiRich Specialist Community Support Ltd is a private limited company providing community support services. We recognise our responsibilities as a service provider to consider reasonable adjustments for disabled people in accordance with applicable equality legislation, including the Equality Act 2010.
Our use of WCAG 2.2 Level AA as a working accessibility standard forms part of our wider approach to making our information and services inclusive and accessible.
Review of this statement
This Accessibility Statement was prepared in August 2026 and last reviewed on 14 August 2026. We will review it periodically and whenever significant changes are made to our website or services.
DiRich Specialist Community Support Ltd
Registered in England and Wales
Company No. 17196962
Registered Office
66 Paul Street
London, England
EC2A 4NA
The registered office is used for company registration and official correspondence only.
Community support services are provided in Burton upon Trent and selected surrounding areas, subject to availability.